Frequently Asked Questions
Everything you need to know about upgrading your home with PartStore.
How long does shipping take for heavy hardware items?
Standard shipping typically takes 3-7 business days. For oversized home fixtures or heavy machinery parts, we use specialized freight carriers to ensure your items arrive safely.
What is your return policy for installed fixtures?
We offer a 30-day return policy for items in their original packaging. Please note that once a part or fixture has been installed or modified, it is no longer eligible for return due to safety regulations.
Do you offer bulk discounts for contractors?
Yes, we provide tiered pricing for professionals and bulk orders. Please contact our support team with your business credentials to apply for a professional account.
How do I know if a replacement part will fit my appliance?
We recommend checking the model number of your appliance against our compatibility list on the product page. If you are unsure, our technical team is available to verify the fit for you.
Are your products covered by a warranty?
All PartStore products come with a minimum 1-year manufacturer warranty against defects. Specific premium brands may offer extended coverage up to 5 or 10 years.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm and Klarna to help you manage the cost of larger home renovation projects.